Agent Mode

Decide whether your AI Agents should respond automatically to incoming guest messages, or if they should request human review before sending.

We provide three distinct AI Agent Modes for you to select from: Autopilot, Copilot and Off (disabled).

⚡ Autopilot Mode

Autopilot Mode allows your AI to automatically send responses to incoming guest messages without requiring human review. Your AI will pull information from your Notebook, Procedures and PMS to answer questions, only flagging conversations for human intervention if it is missing information or encounters an Autoflag subject.

🖋️ Copilot Mode

Copilot Mode forces your AI to get human approval before responding to a guest. Conversations in Copilot Mode will show as Unresolved when a new AI response has been drafted. You can view and edit the draft by clicking into the Conversation View.

Workflow Messages send in Copilot Mode - Workflow messages like the Cart Winback or Reservation Booster will still send to guests in Copilot Mode. This is done so that hosts can enable workflow upsells early on before they are ready to fully enable Autopilot mode.

⛔ Off (disabled)

AI Agents set to Off will not attempt to respond to any incoming guest messages and will not record guest sentiment. You should only set a Listing or Conversation to Off if you don't want any interaction by your AI with a given guest or listing (e.g., if the listing is no longer active).

Setting your Agents to Off will also block any Workflow upsells from sending.

Adjusting Agent Mode

You can easily adjust Agent Mode from the Listings view by selecting one or more listing from the view: