> For the complete documentation index, see [llms.txt](https://cortado-ai.gitbook.io/cortado-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortado-ai.gitbook.io/cortado-ai-docs/notifications/overview.md).

# Overview

Enable notifications to allow your AI Agents to ping you on-the-go

Notifications allow your AI Agents to get in touch with you whenever a guest conversation needs attention, when a new note is generated by your AI and more.

{% hint style="warning" %}
We highly recommend setting up at least one notifications channel prior to enabling your AI Agents. This will allow them to notify you when a guest conversation requires your attention, or when they need more information to answer a guest question.
{% endhint %}

<figure><img src="https://4124263443-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHB3Z8JQL947cBdtX4uVP%2Fuploads%2FAyLjl3bm1riod4QfqXvX%2FScreenshot%202025-05-22%20at%203.52.44%E2%80%AFPM.png?alt=media&amp;token=8b9f4634-00cf-4a08-b0d9-d54ce86555d7" alt=""><figcaption><p>Access your Notification Settings from the Workspace Settings section of your account</p></figcaption></figure>

### Notification Triggers

Notifications are triggered in a variety of situations, including by your AI Agents and more advanced Workflows. Some of the most common notification triggers are covered below:

#### Conversation Marked "Unresolved"

Whenever your AI Agents encounter a guest message that they cannot answer (due to a lack of information), or which contains an auto-flag subject (such as a complaint), they will trigger a notification letting you know that the conversation has been marked as "Unresolved."&#x20;

Remember that your AI will not continue responding until you mark the conversation as "Resolved" again!

#### Copilot Draft Ready for Review

When in Copilot Mode, your AI Agents will notify you any time they have completed a draft message for your review. Try clicking the link right in the notification body to immediately access the conversation view with the AI draft message pre-loaded for your use!

### Notification Setup

{% content-ref url="/pages/mfZjAKk53vaZModO5sa6" %}
[Email Notifications](/cortado-ai-docs/notifications/email-notifications.md)
{% endcontent-ref %}

{% content-ref url="/pages/34zp7JOLHo4ZSntkbtId" %}
[SMS Notifications](/cortado-ai-docs/notifications/sms-notifications.md)
{% endcontent-ref %}

{% content-ref url="/pages/8Je9m5WQyxTHLhGXQQzA" %}
[Slack Notifications](/cortado-ai-docs/notifications/slack-notifications.md)
{% endcontent-ref %}