> For the complete documentation index, see [llms.txt](https://cortado-ai.gitbook.io/cortado-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortado-ai.gitbook.io/cortado-ai-docs/procedures/overview.md).

# Overview

Give your AI Agents detailed instructions and Standard Operating Procedures for handling more complex guest queries

**Procedures** are used by your AI Agents to handle more complex guest queries, where responding to the guest requires more than just reading information from your PMS and [**Notebook**](/cortado-ai-docs/notebook/overview.md). If your Notebook contains raw data on your Listings, your Procedures give your AI the detailed instructions for dealing with it.

<figure><img src="https://4124263443-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHB3Z8JQL947cBdtX4uVP%2Fuploads%2FTVUiqBMZxficvoXwtxZS%2FProcedures.gif?alt=media&amp;token=acac08bf-2b33-46ec-82ae-0159729c0471" alt=""><figcaption></figcaption></figure>

### :question: What's the difference between Notes and Procedures?

#### **Notes are data, Procedures are instructions**

Think of your Notes as raw data points on your listing; information that your AI can pull to answer informational guest queries like "How do I use the smart TV?" and "What's the check-in process?" Procedures, meanwhile, act as detailed instructions for your AI to handle more complex situations and guest queries such as "The WiFi is out, what should I do?"

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### **Next Up**

{% content-ref url="/pages/ekDxvWu9IPihNXlDQf43" %}
[Writing a Procedure](/cortado-ai-docs/procedures/writing-a-procedure.md)
{% endcontent-ref %}