Overview

Give your AI Agents detailed instructions and Standard Operating Procedures for handling more complex guest queries

Procedures are used by your AI Agents to handle more complex guest queries, where responding to the guest requires more than just reading information from your PMS and Notebook. If your Notebook contains raw data on your Listings, your Procedures give your AI the detailed instructions for dealing with it.

❓ What's the difference between Notes and Procedures?

Notes are data, Procedures are instructions

Think of your Notes as raw data points on your listing; information that your AI can pull to answer informational guest queries like "How do I use the smart TV?" and "What's the check-in process?" Procedures, meanwhile, act as detailed instructions for your AI to handle more complex situations and guest queries such as "The WiFi is out, what should I do?"

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Next Up

Writing a Procedure