> For the complete documentation index, see [llms.txt](https://cortado-ai.gitbook.io/cortado-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortado-ai.gitbook.io/cortado-ai-docs/inbox/guest-sidebar-and-sentiment.md). # Guest Sidebar & Sentiment ## Overview Your **Guest Sidebar** contains key reservation, guest and sentiment analysis details. It can be accessed from anywhere in the Inbox by clicking the Guest Sidebar icon in the top-right of your **Inbox View**. ## :performing\_arts: Sentiment Analysis Of all the details shown in the Guest Sidebar, the Sentiment Analysis is the probably most useful. The Guest Sentiment for a specific guest can be viewed in the Mood section of the Guest Sidebar, as well as from the dedicated Guest Sentiment graph. ### How is Guest Sentiment calculated? Each time a new guest message is received, your AI will perform an analysis of the entire conversation and give a Guest Sentiment score from 1 - 5 to the incoming message (where 1 = Very Unhappy and 5 = Very Happy). More recent Guest Sentiment scores are also weighted more highly than older message scores, as we want the Guest Sentiment to closely match the *current* mood of the guest, regardless of their prior experiences. {% hint style="info" %} **Guest Sentiment Weighting** — You can view the exact weighting metrics by clicking on the current Guest Sentiment score above the graph in the Guest Sidebar. {% endhint %}