When will my AI respond?

Understanding when and why your AI responds to guest queries (or routes them to you for review).

The following is a basic overview of when your AI will or will not respond to an incoming guest message. See the section Route to Host for a more in-depth explanation of this feature.

✅ When your AI will respond

Your AI has two modes: Autopilot and Suggest mode. When Autopilot is enabled for a listing, your AI Agent will respond to all incoming guest messages for that listing, unless one of the criteria from the following section is met.

🛑 When your AI won't respond

Your AI Agents will not respond in the following scenarios. Furthermore, depending on the scenario, your AI will either take no action or will route the message to a human host for manual review.

AI routes message to host

Guest messages that meet the following criteria will be routed to host for manual review:

• Your AI lacks the proper information to generate a response

• Your AI encounters sensitive subject material

Check out this page for more information explaining why your AI chooses to respond or route a message for human review.

AI takes no action

Your AI will take no action whatsoever in the following scenarios:

• AI mode is set to Suggest (please turn on Autopilot)

• The host sends a response to the guest before the AI does

• The guest message is a simple acknowledgement, which does not require a response (e.g., "Thanks!" "OK" "No problem")