What does my AI know?

Understanding where your AI's knowledge comes from.

Overview

Your AI Agents are only as good as the data that you give them.

The more information your Agents have, the more guest questions they will be able to handle without your intervention. Understanding the three key data sources below is the first step in setting your AI Agents up for success.

AI Data Sources

There are three key knowledge sources that your AI will have access to:

🔗 1) PMS Sync

Your AI's first data source is your existing property management software (PMS), like Hostaway or Guesty. Once synced, your AI Agents will be able to pull information directly from your PMS to answer a wide array of guest questions. Listing descriptions, amenities, availability and pricing — all of these basic details are pulled and updated automatically from your PMS.

If you haven't already synced your PMS with Cortado AI, please revisit the Sync your PMS section above.

📄 2) Notebook

While your PMS is an ok starting-point, it does not include enough fine-grained information to accurately answer most guest questions. This is where your Notebook comes in, where you can easily add / generate Notes for your AI to use as reference materials.

When a guest asks a question, your AI's first stop will be your Notebook, where it can read hundreds of Notes in seconds and synthesize a response.

📍 3) Internet Search

Finally, your AI Agents will have access to powerful external search tools as a backup for information not contained in your PMS or Notebook. There are a few situations where your AI will utilize internet search:

1. Local Recommendations & Events — Your AI will search the open web to answer guest questions about local recommendations, such as nearby restaurants, grocery stores, cafes and local events (e.g., "What's a good, kid-friendly dinner spot in the neighborhood?").

2. Directions — When asked for directions to/from the listing or the proximity of local venues, your AI will execute a Directions search (e.g., "How do I get there from the airport?").

It is important to note that these search features are only used as a fallback if the requested information cannot be found in your PMS or Notebook. If you would like to recommend a local restaurant or business, please add its information to your AI's Listing Info Packets.