> For the complete documentation index, see [llms.txt](https://cortado-ai.gitbook.io/cortado-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortado-ai.gitbook.io/cortado-ai-docs/procedures.md).

# Procedures

- [Overview](https://cortado-ai.gitbook.io/cortado-ai-docs/procedures/overview.md): Give your AI Agents detailed instructions and Standard Operating Procedures for handling more complex guest queries
- [Writing a Procedure](https://cortado-ai.gitbook.io/cortado-ai-docs/procedures/writing-a-procedure.md): Writing a good Procedure requires choosing the right category and writing AI-friendly instructions